When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
“After calling up around 20-30 dental practices none were able to take me in as a new patient, due to Covid. till I called Smile Style, Sara (the receptionist) was…”
“Dr Aron Balkin is a truly fantastic Dentist. From the moment you step into the practise, you know that you are being looked after by professionals. His warm nature and…”
“Extremely professional, very polite and friendly atmosphere. Highly recommend the practice for the entire family. I have started taking my toddler there so as to have regular check up and…”
“Yesterday I had my first dental cleaning at this practice. What can I say more than amazing!!! The hygienist has been kind, friendly, really good (painless) and professional at the…”
“I've been going to the dentist and hygienist here for almost 25 years even though I no longer live or work in the area. I've always received excellent advice and…”
“I had my first visit to Smile Style this morning and had a great experience - I look forward to going back in 6 months. The hygienist and the dentist…”